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Our Pre-Enrolment Information is designed to ensure you have everything you need to make an informed decision before starting your training with us.
It outlines important details about your chosen course, including entry requirements, enrolment processes, fees and payment terms, and what to expect during your training and assessment. We encourage all prospective students to read this information carefully so you can feel confident, prepared, and ready to get the most out of your learning experience with DATS.
The full Student Handbook provides clear guidelines for personal responsibilities of learners and refers to relevant policies that define those requirements and provide the reasons behind them.
STUDENT RESPONSIBILITIES
Students are responsible for:
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Understanding and accepting the enrolment conditions for the courses they undertaking
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Providing accurate information about themselves at the time of enrolment, and to advise the RTO of any personal information changes, including address or phone number updates.
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Paying all fees and charges associated with their course
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Abiding by any dress code stipulated by DATS, including the prohibition of wearing thongs to class
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Switching off their mobile phone during class time
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Not smoking or vaping in classrooms or around machinery
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Not cheating or plagiarising in course work/assessments submitted for assessment
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Recognising the rights of staff and other students to be treated with dignity and fairness, and behaving in an appropriate and acceptable manner towards them - no swearing
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Punctual attendance
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Ensuring they attend classes sober and drug-free, and smoke in designated areas
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The security of their personal possessions while attending a course
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Promptly reporting all incidents of harassment or injury to the Branch Manager
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Use personal protective equipment where required and follow all WHS instructions
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Respecting the RTO’s property by not littering, causing damage, stealing, modify or misusing DATS property or training venue property
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Observe policy guidelines and instructions for the use of equipment
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Seeking clarification of their rights and responsibilities when in doubt
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Asking for assistance and/or support when needed.
All courses require an adequate level of English language and/or literacy. Students should be aware that if they cannot speak or understand English sufficiently, their enrolment may not be accepted. Please note Dickens Assessment and Training Services only carries out assessments for all courses, including White Card, in English.
To view our Complaints and Appeals Policy, please click here
To view our Complaint Form please, click here
STUDENT SUPPORT
Dickens Assessment and Training Services ensures that all students are given support while studying with us. This support includes both academic support and personal support.
As part of DATS’ commitment to supporting its students, all individuals enrolled in a qualification that requires workplace training will be informed at the commencement of their program about the frequency of trainer visits. These visits will be conducted to monitor progress, as well as to deliver training and/or assessments. Additionally, students will receive email updates regarding their progress each time they successfully complete a unit within the qualification.
While all staff at DATS are responsible for providing support to students, trainers play a key role in overseeing and ensuring the well-being of students throughout their learning journey.
In addition, DATS shall nominate a ‘Student Support Officer’ who shall be available to all students, on an appointment basis, through the standard RTO hours of business.
Students can access DATS Staff at info@datservices.com.au and an appointment will be organised as soon as practical.
Where it is identified that students are having learning difficulties, DATS will provide additional support to the students in the form of additional learning time, additional reading material, one-on-one training with the trainer where possible, and more support from their workplace supervisor.
If further assistance is required, Students will be referred to specialist external support agencies. If students are having emotional or psychological issues during the course, DATS will provide referrals to appropriate agencies. Students may choose to seek support immediately by contacting:
English Language Support – GEOS Queensland College of English Gold Coast 07 5531 6788
English Language Support – Australian International College of Language 07 5531 1990
Adult Learning Australia 03 9689 8623
Interpreting services 13 14 50
Alcohol and drug information services (24hr counselling and information) 1800 177 833
Lifeline 13 11 14
Salvation Army 1300 363 622
FEES, CHARGES
& REFUNDS
Excluding RPL
Fee for service
Our Fee Schedule is available on request and is subject to change. Government charges may apply to courses which encompass Licencing requirements. Fees are to be paid as per the invoice issued. A student is considered not eligible for the issue of any course Certificate or Statement of Attainment until all required fees are paid.
All enrolments are considered tentative until full payment has been received. Course fees that exceed $1000 require a deposit of $1000 to confirm the enrolment, with the remaining balance due upon commencement of training. If the total fee is more than $1500, this will be paid in instalments such that no more than $1500 is held in prepaid fees at any given time. Payment methods include cash, credit card, BPAY, or direct deposit.
Pricing for publicly scheduled courses is specified on each course flyer. In the event of a course being cancelled by Dickens Assessment and Training Services, fees are guaranteed, and Students will be offered a place in the next available course.
CANCELLATION
POLICY
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Students must provide at least 7 days’ notice prior to course commencement to be eligible for a refund
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No refund will be issued if adequate notice is not provided
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If a course is cancelled by DATS, students will be offered a transfer or full refund
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A $25 administration fee applies to all eligible refunds
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Refunds are generally not available once a student has commenced or participated in training
A refund of all or part of the course fee will always be considered and may be given in the following exceptional circumstances:
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The Student/Employer overpaid the course fee.
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The Student enrolled in a course that has been cancelled by DATS
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The Student has endured extended hospitalisation or illness supported by a medical certificate.
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Pregnancy/child birth of the Student or their spouse (other than in cases of medical complication covered by the above).
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The RTO Manager believes the Student would be unreasonably disadvantaged if they were not granted a refund, for example, if the Student met with a serious misadventure and were unable to continue their enrolment.
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DATS is to cease trading or fails to deliver the agreed services.
Circumstances not usually regarded as grounds for a refund include job change, change in work hours, moving interstate, redundancy/retrenchment, inconvenience of travel to campus.
If a student withdraws from a course, a refund will not be paid:
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If materials, equipment or resources have been given to the student.
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If the Student does not give adequate prior notification that they cannot attend a course.
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If the Student does not attend nor progresses in their course and the timeframe of 12 months has expired.
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If the Student has insufficient ID (if applicable to the course being undertaken, e.g. High Risk Work Licence).
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If the Student has actively participated in a course (see below).
Active participation is:
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Attending theory or practical sessions i.e. commencing or attending a course.
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Attending exams or tests
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Submitting assessments