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Dickens Assessment and Training Services is a specialised provider of operator training.

The full Student Handbook link below provides clear guidelines for personal responsibilities of learners and refers to relevant policies that define those requirements and provide the reasons behind them.

Student Responsibilities

Students are responsible for

  • Understanding and accepting the enrolment conditions for the courses they undertake

  • Providing accurate information about themselves at the time of enrolment, and to advise the RTO of any personal information changes, including to their address or phone numbers within seven days

  • Paying of all fees and charges associated with their course

  • Abiding by any dress code stipulated by DATS, including the prohibition of wearing thongs to class

  • Switching their mobile phone off during class time

  • Not swear

  • No smoking in classrooms or around machinery

  • Not cheating or plagiarising in course work/assessments submitted for assessment

  • Recognising the rights of staff and other students to be treated with dignity and fairness, and behaving in an appropriate and acceptable manner towards them

  • Punctual attendance

  • Ensuring they attend classes sober and drug-free

  • The security of their personal possessions while attending a course

  • Promptly report all incidents of harassment or injury to the Office Manager

  • Use personal protective equipment where required and follow all WHS instructions

  • Respecting the RTO’s property by not littering, causing damage, stealing, modify or misusing DATS property or training venue property

  • Observe policy guidelines and instructions for the use of equipment

  • Seeking clarification of their rights and responsibilities when in doubt

  • Asking for assistance and/or support when needed

Fee for Service

Our Fee Schedule is available on request and is subject to change. Government charge may apply to courses which encompass Licencing requirements. Fees are to be paid as per the invoice issued. A student is considered not eligible for the issue of any course certificate or statement of attainment until all required fees are paid.

Refund of Fee for Service

In the event of your course being cancelled by Dickens Assessment and Training Services, you will be entitled to a full refund. Alternatively, should you wish, the fees can be held and you will be offered a place in the next available course?

Dickens Assessment and Training Services will also consider a refund of all or part of the fee in the following exceptional circumstances:

  • You have overpaid the course fee.

  • You enrolled in a course that has been cancelled by Dickens Assessment and Training Services.

  • Extended hospitalisation or illness supported by a medical certificate.

  • Pregnancy/childbirth (other than in cases of medical complication covered by the above).

  • If Dickens Assessment and Training Services fails to deliver the course or otherwise fails to provide the services agreed, a full refund will be paid to the student within 14 days of the default by Dickens Assessment and Training Services.


Circumstances not usually regarded as grounds for a refund include a job change, change in work hours, moving interstate, redundancy/retrenchment, inconvenience of travel to campus.

A refund will not be paid:

  • If materials, equipment or resources received remain the property of the student.

  • If you do not attend or do not give adequate prior notification that you cannot attend a course.

  • If you have insufficient ID (if applicable and a requirement).

  • If you have submitted assessments in a course.

    An administration fee of $25.00 will apply for all refunds.

Re-issuing Qualifications

If the testamur or statement of attainment is misplaced or damaged, the student may contact DATS to order a replacement.

The student will be required to complete a ‘Replacement certificate request form’ when requesting replacement certification(s) and pay the administrative fee of $55 (including GST). 

It may take up to two weeks for the copy award document to be completed.

To view our full Student Handbook please click here

To view our Complaints and Appeals Policy please click here

To view our Complaint Form please click here

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